New Patients

Your First Appointment at Integrated Dental Arts

We understand that visiting a new dentist for the first time can make people feel a little uneasy. We are here to ease that process as much as possible, and let you know what you can expect before you even arrive.

The First Visit Experience

Whether you’ve gone years without dental care, are new to the area, or just want a second opinion, you’ll be greeted with open arms. Our friendly team will answer any questions you may have about the exam process and the services we offer. At your new patient exam, we perform a comprehensive examination, oral cancer screening, periodontal assessment, and necessary x-rays to aid in the diagnostic process. You will have a one-on-one discussion with either Dr. Hakes or Dr. Eliassen, as well as a cleaning, if needed.

Patient Forms

For your convenience, you can download, print, and complete all of your paperwork from the comfort of your own home.  Then you can relax when you get to your first appointment.  Just make sure to remember to bring your completed forms.  We have also posted below our Notification of Nondiscrimination and Taglines for our patients to view.

Amenities and Comforts

Our Spokane, WA office is conveniently located with flexible scheduling options that are convenient for your entire family.  From in-house sedation selections to computerized treatment rooms, our patients enjoy comfortable state-of-the-art care that they can’t get anywhere else. Each treatment area is equipped with an intraoral camera, computer-based patient education software, and movies. Patients may also request neck pillows or blankets for added comfort.

Flexible Payment Options and Insurance

We participate with multiple insurance carriers including Delta Dental, Premera, Assurant and Met Life to name a few. We are a preferred provider for Delta Dental only.  In addition to filing insurance claims on our patients’ behalf, we’ll also walk you through the estimated fee schedule so that you’ll never be surprised about the cost of your care. Patients can take advantage of our 5% cash courtesy reduction, or pay with Visa, MasterCard, Discover, and American Express. Third-party, special financing is available through Care Credit with approved credit. Applications are available at our reception desk or by clicking on the respective link.





Notice of Nondiscrimination

Source: HHS Office for Civil Rights

Notice Informing Individuals About Nondiscrimination and Accessibility Requirements and Nondiscrimination Statement: Discrimination is Against the Law

Katherine M. Hakes, DDS and Jaclyn M. Eliassen, DDS dba Integrated Dental Arts, PLLC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Integrated Dental Arts does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Integrated Dental Arts, PLLC:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact one of our Patient Care Coordinators, who will be more than willing to assist you.

If you believe Integrated Dental Arts, PLLC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Patient Care Coordinator, 5011 W. Lowell Ave Suite 130 Spokane, WA 99208, P: 509-464-3100, F: 509-464-3200, You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, our office is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1-800-868-1019, 800-537-7697 (TDD).

Complaint forms are available at

Appendix B to Part 92— Informing Individuals With Limited English Proficiency of Language Assistance Services 1-800-514-9237

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電

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